Shey B

Customer Friendly – A Guest Post By Kashoan

| 3 Comments

Today I am bringing you something fun!  I guest post from another shop owner.  :)

I’m REALLY overly super duper over my head busy over here, so Kashoan {pronounce ca-shown} offered to write a guest post for me!  :)

Comments are back on, so please welcome her by reading her post and leaving a comment!

 

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Hi Everyone! I am Kashoan from KraftyKash. I will be guest posting for the lovely SheyB today.

 

I have been extremely fortunate to have sucess at what I love doing, making jewelry out of vintage finds.

One thing that I really pride myself in, is having a customer friendly shop.

I want to give you a few ideas on some things that I do in my Etsy shop for all my customers.

-respond to questions in a timely manner

I don’t know about you, but I hate it when I find something really cool online & have a question for the seller & the seller responds 5 days later or not at all.

I have my email on my blackberry & get a notification every time I get an email from a potential customer.

I answer it as fast as I can.

-let your customer know that you got their order

I am sometimes nervous about spending $$ online. When I make a purchase, I want to know that the seller got my money.

I send out a quick thank you for your purchase email to my buyers, letting them know when their necklace will be shipped.

-enclose a hand written thank you note

Gone are the days of writing letters.

I truly appreciate every sale I get.

So I always enclose a small hand written note, just to say thank you.

 

I hope that you find this information helpful & can take a few tips to use in your own shop.

Visit my Etsy shop here.

Follow KraftyKash on Facebook here.

Feel free to email me with any question at kraftykash@yahoo.com

 

3 Comments

  1. great tips…i think your business isn’t successful unless you have these implemented.

  2. My sister and I always joke that our favorite thing about shopping on Etsy is the way the package arrives. I love the personal touch so many small business owners add to the experience. It wins me over every time.

  3. Love the ideas! I love the hand written thank you. I miss the days of knowing that people use to take the time to write you instead of a quick 2 second email. :)

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